Skip to Main Content
Ideas for RICOH ProcessDirector

Help us make RICOH ProcessDirector better for everyone!

Sign up to submit your ideas and to vote on the ones that we are considering right now.

After review and evaluation, your idea might show up on this list too. THANKS!

Please note that all ideas submitted become the property of Ricoh, LTD.

Status Under consideration
Created by Guest
Created on Sep 6, 2019

Tray information for Printer, should give live information

With Printers -> Show trays a list with media in the printer is shown. However this is a list which comes from the database and not a real time list. Also when printer property "Data stream to send" is set to JDF, the "Tray information for Printer" shows also non JDF media information

 

My request is:

- When this screen is opened or when the [Refresh] button is pushed, a real time connection to the printer should be made.

- For printers using JDF, only JDF media information should be shown.

- For printers using JDF, when connection fails RPD should report "connection to printer failed" and should not display the media info

 

The reason behind this idea is, that sometimes the printer does not report the correct media or does not respons at all. In that situation the operator has no idea what is happening. And RPD might send jobs to the printer while the correct media is NOT on the printer 

  • Attach files