To make the Plugin work with RPD, you have to update the media and document properties in the Plugin whenever they are updated in RPD. These are stored in two ZIP files that are in the /aiw/aiw1/share folder. Right now, customers have to access that directory in a file browser, download the file, and put it where it needs to be. There has to be an easier way.
Here are a couple of options:
On Administration > Utilities > Acrobat Plugin, add a link/button to download the ZIP files. The button opens a dialog that lets you save the file or files to the location you choose.
In the Plugin itself, add a menu item for Update ZIP files (It should probably have a better name). Then, ask the user to navigate where to get the files from (navigate to the RPD primary and find the folder). Then, the plugin retrieves the files and puts them where they need to go.
There is a similar idea here: https://rpd-ideas.ricohsoftware.com/ideas/RPD-I-97, but that one focuses on the docCustom utility. The docCustom utility isn't needed for custom properties added using the UI, so this is a bit different.